Refund & Cancellation Policy

This refund and cancellation policy outlines how you can cancel your Sportzi subscription or seek a refund for our sports team management services. Under this policy:

Subscription Cancellation

Anytime Cancellation

You can cancel your Sportzi subscription at any time from your account settings. Your access will continue until the end of your current billing period.

No Long-term Commitments

Sportzi operates on a month-to-month basis with no long-term contracts. You're free to cancel anytime without penalties.

Refund Policy

7-Day Money-Back Guarantee

If you're not satisfied with Sportzi within the first 7 days of your subscription, we'll provide a full refund of your subscription fee.

Eligibility Criteria

• Refund request must be made within 7 days of initial subscription
• Account must not have violated our Terms of Service
• Applicable only to first-time subscribers

What's Not Refundable

• Partial month usage after the 7-day period
• Third-party payment processing fees
• Add-on services or premium features used
• Previous billing periods for existing subscribers

Service Issues & Support

Technical Issues

If you experience technical problems with Sportzi that significantly impact your ability to use the service, please contact our support team immediately. We'll work to resolve the issue promptly and may provide service credits where appropriate.

Data Export

Before canceling, you can export your team data, player information, and activity history. We provide data export tools in your account settings to ensure you don't lose important information.

Account Termination

Upon cancellation, your account will remain active until the end of your billing period. After that, your account will be deactivated and data will be retained for 30 days before permanent deletion.

Team Activity Payments

Payment Collection Service

For payments collected through Sportzi for team activities, matches, or events, refund policies are determined by the team manager or event organizer. Sportzi acts as a payment facilitator and will process refunds as directed by the organizing team.

Refund Processing

Processing Timeline

In case of any refunds approved by Sportzi, it will take 7 days for the refund to be processed to you.

Contact Customer Service

For Refund Requests

Email: contact@sportzi.co
Phone: +91 96200 90777
Hours: Monday - Friday (9:00 - 18:00)

Response Time

We aim to respond to all refund and cancellation requests within 24-48 hours during business days.